Introduction to HoloLens Technology
Daimler Trucks North America (DTNA) has announced the success of its initial pilot with Microsoft’s HoloLens augmented reality technology. This technology is getting used as a technique of virtual collaboration with dealers and customers. The global pandemic has caused businesses to re-evaluate how they interact with their customers, and DTNA is not any exception.
The Impact of the Pandemic
According to Lutz Beck, chief information officer at DTNA, the pandemic has had an impact on every facet of the industry. One of the important thing questions that DTNA asked itself is how you can transform the long run of service with technology to raised collaborate with dealer partners and customers. The company believes that HoloLens is one among the ways to reply this query.
How HoloLens Works
In testing, DTNA used a mixture of Microsoft technologies, including the HoloLens 2 platform, Dynamics 365 Remote Assist, and Teams. This allowed service technicians to attach on to DTNA subject material experts across the organization. The experts were in a position to project service manuals, schematics, and other documentation across the technicians’ visual view while troubleshooting vehicle repairs.
Features of HoloLens 2
The HoloLens 2 features augmented reality smart glasses that run on the Windows Mixed Reality operating system. This technology was created by Microsoft in 2016, with a second iteration released in 2019. It has already shown promise inside Daimler’s passenger automobile business, with successful pilots across dealerships in Germany and the United States.
Benefits of HoloLens Technology
According to Stefan Kurschner, senior vp of Aftermarket at DTNA, the HoloLens technology may very well be a game-changer for driving 24-hour or less repair turnaround. It could also reduce the training time for technicians and the time spent within the service bay focused on vehicle repair and throughput. Additionally, it allows for higher social distancing, which is a growing concern.
Future Trials
Further trials might be held to find out if the HoloLens platform may be fully adapted to DTNA’s aftermarket needs. The company has not released a timeline as to when the technology might be deployed to its dealer partners.
About Daimler Trucks North America
Daimler Trucks North America LLC, headquartered in Portland, Oregon, is the leading heavy-duty truck manufacturer in North America. The company produces and markets industrial vehicles under the Freightliner, Western Star, and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company, the world’s leading industrial vehicle manufacturer.
Conclusion
In conclusion, DTNA’s pilot with Microsoft’s HoloLens technology has shown promising results. The technology has the potential to rework the long run of service and collaboration with dealer partners and customers. With its ability to supply distant assistance and reduce training time, HoloLens technology may very well be a invaluable tool for the corporate. As DTNA continues to explore and develop this technology, it’s going to be exciting to see the impact it has on the industry.
