How ABB is Revolutionizing Training with Augmented Reality
The current pandemic has led to quite a few challenges, and corporations are being forced to adapt and innovate to remain ahead. ABB, a number one technology company, has risen to the challenge by developing modern approaches to training its engineers. By leveraging augmented reality technology, ABB is providing consistent and high-quality training to its engineers around the globe.
The Importance of Training
Training is a vital aspect of ABB’s Service business. Every 12 months, the corporate trains over 500 field service engineers through classroom-based courses and hands-on sessions. These programs equip ABB and partner service engineers with the knowledge and skills they should install, maintain, and repair ABB’s products and solutions.
Overcoming Travel Restrictions
However, recent travel restrictions have made it difficult for ABB to conduct its traditional training programs. To overcome this challenge, the corporate has developed a brand new approach to training that utilizes its modern Remote Assistance for Electrical Systems (RAISE) platform. RAISE is an augmented reality platform that allows ABB to offer distant training and support to its engineers.
A New Approach to Training
Using RAISE, ABB is now offering a hybrid learning program that mixes online learning with virtual hands-on sessions. The program starts with self-paced online modules, followed by virtual sessions led by an ABB expert instructor. The virtual sessions use augmented reality technology to offer a very immersive experience. As UPS Training Manager Giuseppe Landolfi explains, "We have developed a variety of interactive modules, including scenario-based challenges, video tutorials, and crisis simulations. Our students are really appreciating the brand new approach, which is more engaging and effective than traditional training methods."
Breaking Down Language Barriers
One of the important thing advantages of the RAISE platform is its ability to interrupt down language barriers. The platform’s translation software enables trainers to speak with engineers of their preferred language, in real-time. This implies that engineers from all around the world can take part in training sessions, no matter their language proficiency. Additionally, the training sessions will be recorded and watched again on demand, providing engineers with a beneficial resource for future reference.
The Benefits of Hybrid Training
According to Gianluca Gentile, Global Product Manager for UPS Services and Digital, the hybrid training program has been designed to offer engineers with the talents and confidence they should deliver exceptional customer support. By combining online learning with virtual hands-on sessions, ABB is capable of provide a comprehensive and interesting training experience. The program is just not only a short-term fix, but a long-term solution that may enable engineers to develop the talents they need to reach their roles.
Real-World Applications
The advantages of the hybrid training program extend beyond the training room. When trained engineers use RAISE with customers, the technology quickens maintenance, improves the standard of repairs, and reduces downtime and costs. By providing engineers with the talents and knowledge they should work effectively with customers, ABB is capable of deliver exceptional customer support and support.
Conclusion
In conclusion, ABB’s modern approach to training is revolutionizing the best way engineers learn and work. By leveraging augmented reality technology, the corporate is capable of provide consistent and high-quality training to its engineers around the globe. The hybrid training program is a testament to ABB’s commitment to innovation and customer support, and is about to have a long-lasting impact on the industry. With its ability to interrupt down language barriers, provide immersive learning experiences, and deliver real-world advantages, the RAISE platform is an exciting development on the earth of coaching and customer support.
