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Across the manufacturing and field service domains, organizations face the necessity to derive latest solutions to support and grow frontline employee capabilities. Challenging trends in industrial workforces are weighing on productivity, efficiency, and employee safety. Enterprises must contend with a growing knowledge and skills gap, as aging workforces retire and take with them vital institutional knowledge. At the identical time, the pace of change in industrial settings is accelerating, and growing complexity in latest processes, parts, and assets require faster upskilling and effective on-the-job learning.
Together, these trends can contribute to growing operational and popularity costs related to unplanned downtime and quality issues – as much as $50 billion for industrial manufacturing. Facing increased market demands, a quick pace of innovation, high asset complexity, aging workforces, and increased labor costs, organizations are on the lookout for applied innovation that may add value and help address these persistent trends.
Fortunately, a maturing convergence of technologies can create vast opportunities to assist frontline employees train and learn faster, with direct advantages for the underside line. One opportunity is leveraging spatial computing and generative AI to reinforce work in ways which can be intuitive and natural to the workforce.
Applied innovation for the workforce
Humans learn higher in a three-dimensional environment just like how they work and live day-after-day. Leveraging technologies that enable prolonged reality (xR) allows the digitization of the three-dimensional world to create a brand new layer of true-to-physics immersive digital reality. For frontline employees, connecting cutting-edge technology and infrastructure with augmented reality (AR) and virtual reality (VR) applications allows us to capture, model, and simulate reality with real-time contextual data and interactive experiences.
AWS Partner Deloitte Consulting LLP offers an Unlimited Reality™ practice, a cross-industry innovation business, which took up the challenge of applied innovation for the frontline workforce. Deloitte leveraged Amazon Q, for Business a brand new generative AI-powered assistant for enterprises that makes it easy for workers to search out answers to complex questions in a comprehensive and conversational style. By integrating Amazon Q with AR to create an answer that supports field employees in industrial settings, Deloitte’s solution elevated the training experience to enhance productivity and value efficiency and supply context-aware, intelligent assistance.
To help make clear complex procedures, field employees using the answer developed by Deloitte’s Unlimited Reality™
practice can access 3D models, images, videos, and step-by-step instructions overlayed onto their environment.
The solution offers a spatial, intuitive experience for guided work instructions and on-the-job upskilling. It provides real-time information inside the regular workflow to assist decrease downtime, triage service requests, and supply a transparent line of sight to asset health and performance. Its key features include:
- Workers leverage AR headsets to project desired job aids into their field of regard. Resources are queried in natural language using AWS’s Q generative AI enterprise assistant.
- AR-guided work instructions supplemented with relevant product and operational documentation and 3D models, allowing for on-the-job upskilling.
- AWS-powered generative AI integration to offer employees with intelligent assistance at the purpose of need.
- Integration with legacy backend systems (i.e., ERP, FSM, PLM) for bi-directional access to essential product and operational documentation.
- Enterprise-grade data management via a Spatial Data Lake platform.
A field employee solution developed by Deloitte’s Unlimited Reality™ practice encompasses a
step-by-step AR work instruction experience, featuring 3D models of
semiconductor manufacturing machinery and a custom Generative AI solution.
The figure below outlines the steps in a guided work scenario:
By emphasizing preventive maintenance and placing knowledge on the fingertips of the frontline
employee, this end-to-end solution provides real-time information flows to assist decrease downtime,
triage service requests and supply a transparent line of sight to asset health and performance.
Moving toward a vast future in technology convergence
This form of solution addresses frontline employee needs by helping them learn faster and operate more safely. It also has advantages for the underside line by way of employee productivity and value management. Furthermore, it creates the potential for brand spanking new revenue streams for manufacturing and field service organizations, with additional value creation throughout the enterprise.
This is the sort of applied innovation that will help address difficult trends within the workforce. It is an example of how the convergence of technologies are opening the door to capabilities that intuitively augment work and productivity. By keeping the human at the middle of innovation, powerful technologies like spatial computing and generative AI can democratize the worth of technology and empower the frontline employee with knowledge and experience the moment they need it.
Learn more about how generative AI and xR technologies can augment and empower your workforce in collaboration with Deloitte’s Unlimited Reality™.
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