Evri Invests £1m into AI Strategy to Enhance Parcel Delivery Services

Evri Invests £1m in AI Strategy to Revolutionize Parcel Delivery Services

Evri, a leading parcel delivery company, has announced a major investment of £1m into its AI strategy to enhance its services and operations. The company is working in collaboration with AI consultancy Robiquity to create a Centre of Excellence team and recruit specialists as part of its AI programme.

The primary goals of Evri’s AI strategy are to improve customer service, enhance parcel security, and optimize workforce planning. By automating simple data collection and issue identification, Evri aims to streamline its parcel delivery services, leading to faster resolutions and a higher quality of service for customers.

In terms of parcel security, Evri is implementing AI-powered tools to quickly identify safe delivery locations and detect potentially false claims through data analysis and delivery photos. This builds on the company’s existing ParcelVision technology, which ensures the quality of delivery photos in real-time.

Additionally, AI will be used to predict future demands and optimize workforce planning, ensuring that Evri has the right people in the right place at the right time to improve efficiency and delivery success rates.

Marcus Hunter, Evri’s chief technology officer, expressed excitement about the progress made in implementing intelligent automation with the support of Robiquity. He emphasized the benefits of AI in removing mundane tasks and allowing employees to focus on higher-value activities.

James Procter, Robiquity’s chief operating officer, praised Evri’s forward-thinking approach to AI adoption and highlighted the significant benefits already achieved in the first six months of the partnership. He expressed confidence in the continued success of the collaboration and the positive impact it will have on Evri’s operations and customer experience.

The investment in AI technology demonstrates Evri’s commitment to innovation and delivering cutting-edge solutions to its customers. With a strong focus on leveraging AI to transform its operations, Evri is poised to revolutionize the parcel delivery industry and set new standards for efficiency and service quality.