Introduction to Augmented Reality in Field Services
Augmented reality (AR) is getting used by Librestream Technologies as a tool to diagnose, inspect, and maintain assets. The company has recently announced a collaboration with Samsung, which delivers Librestream’s Onsight Augmented Reality Enterprise platform through the Samsung Galaxy Tab Active Pro and the newly released Galaxy XCover Pro. This collaboration provides portable and ruggedized AR solutions for field service and other industrial employees.
Benefits of Using AR in Field Services
Charlie Neagoy, vp of business development at Librestream, explains that firms worldwide are facing the challenges of accelerating operational complexity and the lack of experienced field employees because of retirement or attrition. AR meets this need by giving access to immediate information and expertise in the sector, delivered to mobile devices in a way that works with, not against, existing work processes. AR "augments" a field tech by displaying contextual product, data, or web of things (IoT) information on their tablet or smartphone.
Empowering Field Services Teams
AR platforms like Onsight capture an enterprise’s field service knowledge in a platform that never retires or leaves, making the enterprise more resilient. By using AR, field services teams can improve their efficiency, reduce costs, and enhance employee safety. AR also provides a competitive edge for firms, allowing them so as to add premium service offers and increase employee retention opportunities.
Benefits Experienced by Field Services Customers
Librestream’s customers have experienced several advantages from using AR, including reduced field service calls, improved operational efficiency, and decreased travel and price expenses. Some key tangible metrics include a 30% productivity gain from "just-in-time" mentoring of field techs, a 50% reduction in support call duration, and a 20% acceleration in time to resolution. Additionally, AR has accelerated the time-to-competency of latest field techs by over 30%.
Ecosystems Required for AR Solutions
To fully profit from AR solutions, field service firms must have certain ecosystems in place. This includes rugged mobile devices, network infrastructure, and back-office systems corresponding to field service management and asset management tools. The use of 5G networks and IoT data overlays may also enhance AR capabilities.
Partnership with Samsung
Librestream selected to partner with Samsung because of the corporate’s long history of working together within the lab and within the marketplace. Samsung’s devices provide the processing power, optical performance, and battery life required for industrial use cases and environments. The partnership is exclusive, with Samsung being one in all Librestream’s select Onsight Optimized hardware providers.
Products Compatible with Samsung Solution
The full Onsight platform works with the Tab Active Pro and XCover Pro, in addition to the broader family of Samsung smartphones and tablets. The Onsight platform includes Onsight Connect distant expert and Onsight Flow digital work instruction apps, hosted services corresponding to the Onsight Workspace knowledge base, and hardware accessories corresponding to the Onsight Cube, an industrial wearable device with thermal imaging capabilities.
Conclusion
In conclusion, AR is a strong tool for field services, providing immediate information and expertise to technicians in the sector. Librestream’s collaboration with Samsung provides a transportable and ruggedized AR solution for industrial employees. By using AR, field services firms can improve their efficiency, reduce costs, and enhance employee safety. With the appropriate ecosystems in place, including rugged mobile devices and network infrastructure, AR can provide a competitive edge for firms and speed up the time-to-competency of latest field techs.
