CareAR and TCS: Transforming Enterprise Communication Solutions
CareAR, a leading immersive communication firm owned by Xerox, has recently highlighted its successful partnership with Tata Consultancy Services (TCS) in delivering worldwide integration of its collaboration solutions to enterprise end users. Recognizing TCS as its Global Solutions Integration Partner of the Year 2023, CareAR praised TCS for its outstanding performance, innovation, and leadership in leveraging CareAR systems such as Assist and Instruct.
Kirk Pothos, the President of CareAR, commended TCS for consistently demonstrating excellence in integrating complex solutions, delivering value to clients, and driving transformative change. Through the integration of CareAR Assist and CareAR Instruct, TCS has exceeded client expectations and set itself apart as a partner committed to innovation and enhancing service experience management for its customers and employees.
TCS utilizes CareAR’s XR solution portfolio to enable remote issue resolution, visually guided workflow, and self-solve solutions. CareAR’s immersive communication solutions enhance end-customer experiences and field service operations, providing a seamless and efficient experience for users.
V Rajanna, the President of Technology, Software, and Services at TCS, expressed excitement over being awarded the ‘Global Solutions Integration Partner of the Year 2023’ by CareAR. The partnership between TCS and CareAR has led to the creation of integrated AR and digital twin solutions that transform service operations and enhance end customer experiences. TCS’s deep talent pool and partner ecosystem have played a crucial role in setting new benchmarks in innovation and client success.
Furthermore, CareAR’s collaboration with TCS showcases how the firm’s immersive communication solutions can help transform enterprise telecommunication systems, offering a comprehensive digital transformation tool for various use cases such as client support, contact center operations, fieldwork, and training.
In addition to its partnership with TCS, CareAR has a history of successful collaborations with enterprise clients, including Lenovo. Last year, CareAR worked with Lenovo to distribute its SXM platform for the Lenovo ThinkReality A3 smart glasses, enabling users to access multiple screens, stream video and audio, and utilize object recognition features using SLAM techniques.
The ServiceNow platform developed by CareAR, in partnership with Lenovo, aims to assist field technicians by connecting them with remote guidance experts through live instructions, visuals, and digital twins. This collaboration enhances field service management experiences, allowing technicians to resolve issues quickly and efficiently while minimizing costly on-site visits.
Overall, CareAR’s dedication to partnering with leading technology firms like TCS and Lenovo underscores its commitment to providing innovative solutions that enhance communication, collaboration, and service experiences for enterprise clients and end users worldwide.
