AccentCare’s Augmented Reality Hospice Program Enhances Patient Care and Staff Engagement

AccentCare’s augmented reality (AR) hospice program is revolutionizing end-of-life care by providing patients with unique and immersive experiences that improve their overall well-being. According to Allison Ostashen, senior clinical learning and development specialist at AccentCare, the AR program has led to improved patient satisfaction, symptom management, and benefits for staff.

The AR experiences offered by AccentCare have been shown to have spiritual and emotional impacts on terminally ill patients, helping to alleviate anxiety and feelings of isolation. Additionally, the program can assist in managing pain and other symptoms, providing patients with a holistic approach to care.

One of the key benefits of integrating technology into care delivery is the expanded opportunities for patient interaction for employees who may not have a direct bedside role. Back-office and interdisciplinary staff are involved in the decision-making process around the components of the augmented reality experiences, allowing them to have a direct impact on patient care.

AccentCare launched the AR program in 2021 in its Houston market after five years of development. Patients who have utilized the AR services are assessed for symptoms before and after their experiences, with programs offering unique travel experiences and activities based on patient preference and physical abilities.

While the upfront costs and ongoing technology investments for an AR program can be significant, careful consideration of operational costs, staff training, and patient suitability is essential to ensure its sustainability. Interdisciplinary staff training on operating the programs and proper documentation in electronic medical records are crucial aspects of implementing an AR program successfully.

Overall, AccentCare’s AR hospice program is providing patients with the opportunity to fulfill their last wishes and bucket list items, bridging the gap between terminal illness and limited mobility. By leveraging technology to enhance end-of-life care, AccentCare is setting a new standard for compassionate and innovative patient support.